About Me (in relation to UX)

Background

I am full stack User Experience (UX) Designer with strong UX Research and information architecture skills. I find concept desirability and work closely with teammates to architect and design novel digital products to suit discovered user needs. I hold a Diploma in UX Design from NYU's School of Professional Studies and obtained my UXQB certification in foundational usability testing from Rolf Molich. I served as an active member of the board of directors for the New York City User Experience Professionals Association for three years. In my day job, I lead UX Research in The Hartford's Small Business Innovation Lab, an incubator for new digitally delivered insurance concepts. At night I am currently teaching in the UX Design graduate program at Pratt Institute. In my free time I paint, consume various types of science fiction, and play with my dog, Pepita.

Mariko Frost

(She/her/hers; Pronounced "MAR EEE KOH" where "Mar" is like the Spanish word for sea)

Experience

The Hartford Innovation Lab, NYC 2019–Current

AD User Experience

Leading a UX research and design team at The Hartford’s Small Business Innovation Lab. Research, wireframing, leading UX workshops, and a sprinkling of Design Ops and evangelism. I'm a full stack designer in the lab, and my specialty areas include discovery interviews, information architecture & related medium fidelity wire framing, interactive prototyping, and usability testing.

Pratt Institute, 2020–Current

Visiting Assistant Professor

Teaching Information Architecture & Interaction Design to UX Graduate students at Pratt's School of Information. 

United States Tennis Association (USTA), Greater NYC 2018–2019

UX Designer

Co-designed the Net Generation App, now available in the Apple and Google Play stores. 
I am a User Experience Design generalist collaborating with our team on UX Research, UXDesign, and UI Design. 
Conducting Interviews, creating personas, drawing low (hand drawn), medium, and high fidelity wireframes (Sketch), heuristic evaluation, card sorting, accessibility checks, InVision prototyping, and conducting remote user testing.

 

InSpirAVE, NYC 2017–2018

UX / UI Designer

Worked closely with stakeholders and the development team to design and launch the firstMVP version of the InSpirAVE web app at this Fintech startup company. 
Practiced continuity by building on previous UX Designer’s research and branding. 
Investigated human-computer interaction, increased gamification and sign-up rates.

Various Clients and locations, 2010–2018

Freelance UX Design, Web Design, Graphic Design, Textile Design, Illustration, and Fine Art

  • UX Design for a property management company’s leasing website

  • Created personas for a patent firm

  • Textile design for the Marchesa Voyage collection

  • Patent drawings for legal firms

  • Freelance illustration and fine art gallery sales

  • Map making for a South American tourist company

 

Drummond Framing Inc. NYC, 2012–2018

Designer / Registrar / Production Manager

Created exact–to–spec designs in Photoshop for clients to have their unique frames visualized on their art prior to purchase.
Collaborated on designs to bring the old Flash based website up to date with a full re–design.
Spearheaded the successful implementation of a new digital art inventory system that is digitized, searchable, and automatically backed up, with corresponding art labels.

 

University of North Texas, Denton, TX 2007–2011

Adjunct Professor of Art

Teaching adult Studio Art courses, including drawing and Figure Drawing. 
Creating curriculum with detailed lesson plans, course calendar, syllabus, and demonstrations. 
Earned high evaluation scores from students and praise for high quality of student artworks.

 

Collin College at Spring Creek, Plano, TX 2009–2011

Associate Professor of Art

Teaching adult Studio Art courses, including Drawing, Figure Drawing, and Painting. 
Created a teaching website with customized teaching tutorials, videos, and documents.

 

Education

New York University 

School of Professional Studies

New York, NY

Diploma in UX Design

1/2017–11/2017

University of North Texas

College of Visual Art and Design

 Denton, TX

MFA in Painting and Drawing

2006–2009

University of Texas

Department of Art and Art History

Austin, TX

BFA in Studio Art

2001–2005

Skills

  • Sketch

  • Figma

  • InVision Prototyping

  • Adobe Creative Suite

  • usertesting.com

  • User stories  

  • Ethnographic style approaches

  • Discovery Interviews

  • Mental Models

  • User Journeys

  • Personas (the real kind!)

  • Information Architecture

  • Card Sorting & Tree Testing

  • Discovery User Interviews

  • Contextual Inquiry

  • Affinity diagramming

  • MoSCoW

  • Documenting User Needs

  • Illustration

  • Great at articulating design decisions

  • Leading Critique

  • Lit review

Contact

Thanks for checking out my portfolio. If you have any questions, comments, suggestions, or just want to say "Hi", please feel free to send a message. I can provide the password to the locked areas upon request.

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